Terms & Conditions: All purchases
Please read our term and conditions carefully before you place an order. It will be considered that by placing an order you agree to these terms. We reserve the right to change our terms and conditions at any time. Any such revision will be binding and effective immediately upon posting the revised agreement on our web site. Future orders on the site will constitute acceptance of these changes.
Prices are per single bulb unless otherwise stated.
We require payment at time of ordering. We accept all major debit and credit cards through Stripe.
Terms & Conditions: UK & EU
DELIVERY within the UK
For deliveries in the UK we use Royal Mail Signed For, for which we charge a fee of £5.50 including handling, postage and packaging.
We post orders on Mondays and Tuesdays, primarily this is to avoid delayed delivery of packages over the weekend.
Delivery to Europe is currently unavailable for Galanthus in-the-green due to the complexities of Brexit.
We will only post non-CITES bulbs to countries within the EU and Northern Ireland.
These orders will require a phytosanitary certificate to comply with the legal requirements of each countries customs departments. Therefore, shipping will cost £40.00 per order, which covers the necessary plant inspections and phytosanitary certificates. To save our customers money, we will wait until we have sufficient orders to be inspected at the same time, this is normally once a month.
IMPORTANT NOTE: EU and Northern Ireland orders may be subject to further taxes once they arrive at customs, which must be paid for by the customer. Please check this out before you place an order with us. Non-payment may lead to the parcel being returned or destroyed, which we will not take any liability for.
There may be additional charges depending on the destination and parcel weight. Please contact us if you require a quote before purchasing.
If there is a problem with delivery due to industrial action we will try to use alternate means of delivery. If this is the case we may be forced to update the amount we charge on our website.
Terms & Conditions: USA Galanthus
GALANTHUS ORDERS TO THE USA CAN ONLY BE PLACED BETWEEN THE 1st JANUARY AND THE 30th MARCH OF EACH YEAR. THIS IS TO GIVE US THE TIME TO ACQUIRE THE NECESSARY LEGAL PERMITS.
The cost to send your bulbs to the USA is £23.00 per order which covers: legal requirements, handling and delivery charges from the UK.
£3.50 per bulb to cover CITES, import duty and USA delivery.
In order for us to send bulbs to the USA, they must be accompanied by the correct legal documentation, which currently includes CITEs and phytosanitary certificates. We are not prepared to send bulbs without this documentation, so please do not ask us.
We require payment at time of ordering to ensure that we can reserve your bulbs for you. We accept all major credit cards through PayPal & Stripe.
Any bulbs purchased in 2021 will be sent to the USA in August 2021 using DHL and once cleared through the U.S Department of Agriculture, will be sent to our liaison and distributed via the U.S Postal Service. We anticipate a late August/September delivery.
Terms & Conditions: USA Other Bulbs
ORDERS TO THE USA CAN ONLY BE PLACED BETWEEN THE 1st JULY AND THE 1st AUGUST OF EACH YEAR. THIS IS TO GIVE US THE TIME TO ACQUIRE THE NECESSARY LEGAL PERMITS.
The cost to send your bulbs to the USA is £40.00 per order which covers: legal requirements, handling and delivery charges from the UK.
In order for us to send bulbs to the USA, they must be accompanied by the correct legal documentation, which currently includes a phytosanitary certificate. We are not prepared to send bulbs without this documentation, so please do not ask us.
We require payment at time of ordering to ensure that we can reserve your bulbs for you. We accept all major credit cards through Stripe.
Any bulbs purchased in 2021 will be sent to the USA from the end of August using DHL and once cleared through the U.S Department of Agriculture, will be sent to directly to each customer. We anticipate a late August/September delivery.
Important information: all purchases
Usually all plants listed as for sale on the site are ready for delivery at the earliest available postage slot. However, if there is unusually harsh weather such as snow or heavy frost this may delay delivery, as we do not want to damage any bulbs by attempting to pack them if they are frozen.
We will send our bulbs well packaged so they should arrive in good condition. If your package does arrive in poor condition, please take photographs and send them to us as soon as possible. This will allow us to produce evidence to Royal Mail or DHL for any compensation that maybe due.
IF YOU ARE UNHAPPY WITH YOUR ORDER
If we’ve made a mistake please contact us as soon as possible with photographic evidence of our error and we will do our best to resolve any problems to your satisfaction.
If you are still not happy with your order you may return it to us. Please make sure that you have proof of postage and the necessary insurance in case the parcel is lost in the post. Providing it arrives in a satisfactory condition, you will receive a full refund of the original order value. Due to the perishable nature of plants any returns must be made within 10 days of dispatch by Morlas Plants. Return postage costs will be paid for by the buyer.